What is Alt Space?
Alt Space is a locally-owned network of seven boutique workspaces across Colorado's Western Slope, in Grand Junction, Montrose, Ridgway, and Telluride. We offer daily drop-in passes, monthly memberships, dedicated desks, and private offices.

Our spaces are unstaffed. You let yourself in with our app or a door code, connect to the wifi on your own, and text us if you need anything.

How do I get started?

• Create an account and buy a pass or membership here.

• Check your email and texts. You'll get a welcome message with app and wifi instructions. If the email isn't in your inbox, check spam.

• Download the Proximity app (iPhone or Android) and log in with the same email and password you used to sign up.

• Pick your location from the menu at the top left of the app, then tap My Keys to unlock the door.

Do I need to reserve a desk?
No. Desks are first come, first served. Look for a desk with a blue "available" card on it.

The website shows every desk as reserved. Is the space full?
Almost certainly not. Online desk reservations are only for monthly Dedicated Desk members, so the website can make it look full. In person, any desk with a blue "available" card is open. If you want a specific desk that's always yours, that's what the Dedicated Desk membership is for.

Do you offer a free trial day?
We don't offer free trial days. A Daily Drop-in is the easiest way to try us out.

Where are your locations?
Three locations offer coworking and drop-ins. The other four are private offices only.

Coworking Locations (Drop-ins allowed)

• Grand Junction: 750 Main St, Grand Junction, CO 81501

• Ridgway Firehouse: 185 N Lena St, 2nd Floor, Ridgway, CO 81432

• Telluride Clarks: 700 W Colorado Ave, Unit 243, Telluride, CO 81435 (above Clark's Market)

Private Office Locations

• Ridgway Sherman: 257 Sherman St, Ridgway, CO 81432

• Ridgway Amelia: 160 S Amelia St, Ridgway, CO 81432

• Telluride Black Bear: 101 E Colorado Ave, Telluride, CO 81435 (above ANB Bank)

• Montrose CSB: 401 E Main St, Montrose, CO 81401 (Citizens State Bank building)

What are your hours?
Members have 24/7 access. A Daily Drop-in is valid from midnight to midnight on the day of your reservation, so early starts and late nights are fine.

These locations have unique rules:

• Grand Junction: The main entrance on Main St is unlocked during regular business hours, roughly 9:00 a.m. to 5:00 p.m. At all other times, use the side entrance on 8th St with your Proximity key.

• Montrose: The bank's front door is open Monday to Friday, 8:30 a.m. to 5:00 p.m. After hours, members use the back door through the building's access app. Instructions come with your welcome email.

Is there always a desk available?
Almost always. Telluride can get busy during festival season, so if you need a guaranteed spot every day, a Dedicated Desk is the way to go.

Does my pass work at more than one location?
Yes. Daily Drop-Ins, Punch Passes, and Base Memberships work at all three coworking locations: Grand Junction, Ridgway Firehouse, and Telluride Clarks.

You can view and purchase our membership options here.

Do you offer hourly or half-day passes?
No. Daily Drop-ins are our shortest option.

What's the difference between a Base Membership and a Dedicated Desk?
A Base Membership lets you work from any open desk at any of our coworking locations, but you can't claim a desk or leave things behind. A Dedicated Desk is yours at one location, so you can set up and leave your things there. Dedicated Desk members can also drop in at our other coworking locations.

Is there a contract or a deposit?
Base Memberships and Dedicated Desks are month to month with a one-month minimum and no deposit. Private offices are 12-month agreements with a security deposit of one month's rent.

How do I cancel?
Base Memberships and Dedicated Desks can be cancelled any time, with no notice period. To cancel, visit reserve.altspacecowork.com, click the profile icon in the upper right, go to My Memberships, and click the red cancel button.

Private office agreements run for their full term. If you're planning to move out, email your notice to info@altspacecowork.com so we have it in writing.

Can I add a family member to my membership?
Yes! The Family Member Add-On is $99/month and gives an immediate family member their own Base Membership. To get started, select the Family Member add-on during the checkout process. If you are already a member, text or email us and we can apply the add-on to your account. Then have your family member create a free "Community Member" account at reserve.altspacecowork.com/account/memberships/change, and text us their name so we can connect it to yours.

How do I unlock the door?
At Grand Junction, Ridgway Firehouse, Ridgway Sherman, and Telluride Clarks:

• Open the Proximity app

• Find the location dropdown in the upper left and make sure the correct location is selected

• Select the My Keys tab along the lower menu

• Slide to unlock the door of your choice

Ridgway Amelia and Telluride Black Bear use keypads, and Montrose uses the bank's access system. Your welcome information covers how to get in at those locations.

I downloaded the app but I don't see any keys.
Work through these in order. One of them fixes it almost every time:

• Check your location. Tap the menu at the top left, pick the location you're at, then tap My Keys at the bottom. Keys only show for the location that's selected.

• Check that you bought a pass for today. Having an account isn't the same as having a pass. If you bought one for a different day, or never finished checkout, there won't be a key. Buy a Daily Drop-In for today at reserve.altspacecowork.com.

• Check your login. Log in to the app with the exact email and password you signed up with on the website. Creating a second account inside the app by mistake is a common snag.

• Check the date. Keys for a Daily Drop-In appear at midnight on the day of your pass, so a pass for tomorrow won't show keys today.

Still stuck and standing outside? Text us at 970-239-1272 and we'll get you in.

My key shows up, but the door won't open.
Try unlocking from your phone's browser at reserve.altspacecowork.com/letmein. If that doesn't work, delete and reinstall the Proximity app. Still no luck? Text us and we can unlock it remotely.

The keypad code isn't working.
Keypads sometimes miss fast entries. Try entering the code again slowly. If it still doesn't work, text us.

I never got a welcome email.
Check your spam folder first. You'll also get a welcome text with the app links. If you still can't find it, text us and we'll send the instructions again.

I forgot my password.
Go to reserve.altspacecowork.com and tap Forgot Password. A reset link will come to your email.

How do I connect to the wifi?
At Grand Junction, Ridgway Firehouse, Ridgway Sherman, and Telluride Clarks:

• Join the Alt Space Encrypted network.

• Wait for the login screen to pop up.

• Log in with the same email and password you used to sign up.

There's no set password at these locations. Your login is what gets you online, so you'll need an active pass or membership.

At Montrose, Ridgway Amelia, and Telluride Black Bear, the network uses a regular password, which comes with your welcome information.

The login screen didn't pop up.
Forget the network on your device, then join Alt Space Encrypted again. If you're on a different network, such as a visitor network, switch to Alt Space Encrypted. If the login screen still doesn't appear, check that your pass or membership is active for today.

The WiFi keeps asking me to log in again.
Text us. At some locations we have a backup network without the login screen, and we can send you the details.

The internet is slow or not working.
Text us right away at 970-239-1272 and tell us which location you're at. Reliable internet is the most important thing we offer, and we want to know about every problem, even a small one.

Can I get my own private network
Yes. Private Secured wifi is $50/month and gives you a dedicated network instead of the shared one. We can usually have it running within 24 hours. Text us to set it up.

Is there wired internet in the private offices?
Private offices use the same wireless network as the rest of the space. If you need something specific, such as a static IP, ask us about options at your location.

Where can I take calls?
Every coworking location has phone booths, available first come, first served. Please take calls and webinars in a booth, not at the shared tables.

Can I leave my things overnight?
Only Dedicated Desk and private office members can leave belongings in the space. If you're on a Daily Drop-In, Punch Pass, or Base Membership, please take everything with you when you leave. Alt Space is not responsible for any unattended personal items.

Is there coffee?
Yes. Coffee and drinks on tap are included with every pass and membership, and the selection varies by location. If something has run out, text us and we'll get it restocked.

Can I bring a guest?
Guest access is for private office members. Anyone else working in the space needs their own pass or membership.

Is there a printer?
Ridgway Firehouse and Telluride Clarks each have a printer you're welcome to use. We don't offer printer support or setup help, so you'll need to connect to it on your own. Our other locations don't have printers.

Can I bring my dog?
Dogs are welcome at every location except Ridgway Firehouse, where our landlord doesn't allow them. Service animals are always welcome at every location, and since our spaces aren't staffed, we never ask for paperwork.

Something is broken, dirty, or out of stock.
Text us at 970-239-1272. Let us know the location and what you're seeing, and add a photo if you can.

I left something behind.
Text us with what you lost and which location you were at. We'll ask someone on site to take a look next time they're in. We can't promise to hold or ship anything left in the space.

Do you have a conference room?
Yes, in Grand Junction. It seats up to 12, has a TV you can connect to, and costs $35 an hour for members and non-members alike. Base, Dedicated Desk, and private office members get 5 free hours each month.

Book the Grand Junction conference room, or go to reserve.altspacecowork.com, click Reserve Space, and search for "Conference Room - Grand Junction."

Checkout keeps asking me to log in.
Try a different browser. If that doesn't fix it, add a Payment Source to your account (profile photo > Payment Sources), then text us and we'll finish the booking for you.

Checkout is charging me even though I have free hours.
Text us and we'll make sure your 5 free hours are applied to your account.

Do you have space for a larger group?
Our largest room seats 12. For bigger groups, the local libraries in Grand Junction, Ridgway, and Telluride have rooms you can book by the hour.

Someone is in the conference room during my booking.
Let them know you have the room booked and ask them to wrap up. If that doesn't work, text us.

Is there a conference room in Montrose, Ridgway, or Telluride?
Telluride does not have one. Montrose and Ridgway conference rooms are only available for the private office members at those locations, and can't be booked by the hour.

Can I rent space for an evening event or meeting?
The Ridgway Firehouse communal space, with its large tables, TV, and whiteboard, can be rented after 5:00 p.m. and on weekends for $50 an hour. Non-members are welcome. Text or email us with your date, time, and headcount, and we'll send you an invoice.

Do you have private offices available?
We have private offices in Grand Junction, Montrose, Ridgway, and Telluride, and availability changes often. Text or email us with the location you're interested in and we'll get back to you with what's open and the pricing. If your location is full, we'll add you to the waitlist.

What are the terms?

• 12-month agreement

• Security deposit of one month's rent

• All utilities and WiFi included

• 24/7 access where the building allows it

• Free mail service, guest access, and 5 free conference room hours a month

• Access to all three coworking locations at no extra charge

Can I rent a private office for a day, a week, or a month?
No. Our private offices are 12-month agreements only. For shorter stays, a Daily Drop-In with our phone booths works well, or you can book the Grand Junction conference room by the hour.

Are the offices furnished?
No, our private offices are unfurnished. In some cases we may be able to help find a desk and chair, but we can't guarantee it, so please plan to bring your own.

Can I tour an office?
Yes. Text us at 970-239-1272 and we'll set it up. Depending on the location, you might tour on your own, meet a member of our team on site, or walk the space while we're on the phone with you.

Can my team use the office too?
Yes. Send us each person's name, email, and phone number and we'll set up their access. Most of our small offices fit 2 to 3 people comfortably. For larger teams, let us know and we'll talk through options.

How do I pay?
Create a "Community Member" account at reserve.altspacecowork.com, then add a credit card or bank account under profile photo > Payment Sources. Your deposit and monthly rent are collected from there automatically.

Can I put up a sign, hang things, or change the office?
Please check with us first. Signage, anything mounted to walls or floors, painting, and lock changes all need our approval, and some buildings and towns have their own rules. Send us a photo of what you have in mind and we'll get back to you.

How do I move out?
Email your notice to info@altspacecowork.com so we have it in writing. On your last day, leave your key in the office door and leave the office as clean as you found it. Security deposits are returned within 30 days.

Can I get mail at Alt Space?
Yes, at every location except Ridgway Firehouse. Mail service is free for private office members and $50/month for everyone else.

Our spaces aren't staffed, so we can't sign for, hold, or take responsibility for mail or packages. Anything valuable is better sent somewhere with someone to receive it.

Do you forward or scan mail?
No. We don't offer mail forwarding or scanning.

What is a Virtual Office?
For $59/month, you can use an Alt Space address as your business address and receive mail there. It's available at every location except Ridgway Firehouse. It's an address only, with no forwarding or scanning.

Members have used our address for a Google Business listing, but that isn't a service we provide and we can't guarantee it will work, since Google changes its requirements often.

How should mail be addressed?
[Your business name] c/o Alt Space, followed by the location's street address. For a Grand Junction private office, use 750 Main St, Ste 100, Office [your office number], Grand Junction, CO 81501.

Where do I park?

• Grand Junction: Alt Space has no parking at 750 Main, and the building's lot is off limits to our members. Street parking out front is mostly free, but be mindful of posted signage and time limits. For all-day parking, the residential blocks 1 to 3 blocks away are free with no time limit. Metered stalls are also available, and the City of Grand Junction offers a pass for them.

• Telluride Clarks: Anywhere in the Clark's Market lot.

• Telluride Black Bear: No parking for members. Please find street or public parking nearby.

• Montrose: Private lot behind the building, with a parking placard. Your welcome information explains how to get one.

• Ridgway: Free parking is available at each building.

When am I billed?
Memberships and private offices bill automatically on the 1st of each month.

Where can I find my invoices?
Log in at reserve.altspacecowork.com, click the profile icon in the upper right, then Billing History.

How do I update my card or bank account?
Log in at reserve.altspacecowork.com, click the profile icon in the upper right, then Payment Sources. Bank accounts can take a few days to verify after you add them.

What payment methods do you accept?
Credit cards (2.9% processing fee) and ACH bank transfers (1% processing fee). We don't accept checks or Paypal.

Can I get a refund?
Purchases are generally non-refundable. If something went wrong, text or email us and we'll take a look.

What happens if a payment fails?
Your virtual keys and WiFi access pause automatically until the payment goes through. Update your Payment Source and you'll be back in.

How do I reach you?

• Text or call: 970-239-1272. Texting is the fastest way to reach us. When you call, dial 0 to skip the menu.

• Email: info@altspacecowork.com

If you're locked out or the internet is down, text us and we'll respond as quickly as we can.

What if there's an emergency?
For fire, a medical emergency, or anyone in danger, call 911 first. Then text us at 970-239-1272.